The University Library of the Technical University of Munich was the first German university library to be certified according to the ISO 9001 standard in 2007. Since then, external auditors are invited to perform a yearly audit. In April 2016, the University Library was certified by the latest standard ISO 9001:2015.
Quality Management Officers (abbr. QMO) coordinate the implementation of quality management. They are supported by so-called Quality Management Officers of the Units (abbr. QMOU). In every unit, one employee covers the additional function of a QMOU. They collect ideas and information in their unit and, vice versa, disseminate quality management information through the unit.
The QMOU encourage their colleagues to identify workflows that need improvement and elicit their ideas on how to amend them.
Additionally, the institution undergoes a yearly audit by external auditors, who offer useful advice.